FREQUENTLY ASKED QUESTIONS

 

WHAT IS THE OFFICIAL PROCESS? HOW DO I GET STARTED?

The process is simple:

1// Fill in the Project Questionnaire and receive a quote!

2// Book your date. To book your date we need a signed contract and 10% non-refundable retainer fee. From there you get started on your Web Assignment!

3// Complete your Web Assignment, which is a process that includes all the information, inspiration and details we need. This must be completed before your start date to ensure we have all the goods to get to work!

4// Receive your pre-designed preview within a week, and request revisions. We'll then begin designing your webpage and you'll be ready to go live within 2 - 4 weeks!

5//Upon completion of the website, an e-mail and invoice will be sent advising you that the work has been completed!

6// One-hour briefing with us on how to update your website. We are based in Perth WA, so if you are not in the area, we can do it over the phone as long as you are with a computer!

5// LAUNCH DAY!! After contract has been paid in full, your brand new website will be ready to launch!


OUR PRICING PHILOPHY

Our pricing varies by project. We price based on the size, features, timeline, industry, process, and a variety of other factors. The only way we can give an accurate quote, is to have some info from our Project Questionnaire!


WHY WOULD I HIRE A DESIGNER? CAN'T I JUST DO IT MYSELF?

You can definitely do it yourself! But our service is ideal for anyone who doesn’t have the time or who would prefer the expertise that a professional designer can provide to really give your site that extra WOW factor.


HOW LONG DOES THE DESIGNING PROCESS TAKE?

Before getting started I will make sure you have finalised all of your web content in our shared folder so I am able to design your site with all appropriate information. Within 5-10 business days I will provide you with a detailed mockup of your website homepage. Once the mockup has been approved by you, the website will be complete within 2 - 4 weeks!


WHAT IF I'M NOT HAPPY WITH MY DESIGN?

If for some reason you are not happy with the result, simply contact us and we'll see what we can do to make you a happy customer!

WHAT PLATFORM DO YOU BUILD THE WEBSITES ON?

The platform we use to build the websites is Squarespace. Squarespace is great if you want a clean streamlined all-in-one website and is a very user friendly site where you can change and add anything yourself, after the initial design is complete. You can find their subscription prices here!


WHAT WILL THE FINISHED PROJECT INCLUDE?

You get a finalised logo (if requested), brand board, fully implemented and launched website, and a one-hour briefing of how to update your website. Our logo and branding process includes: 3 design directions, 1 final logo of choice, 1 revision, the kit of parts (font suggestions, patterns, or graphics created). Release of the final vector logo and kit of parts in the folllowing formats: EPS, AI, & JPEG.


WHAT TYPE OF DIGITAL FORMAT ARE MY LOGOS DELIVERED?

We provide you with a few different file types: The .ai file is an Adobe Illustrator file. The .png file has a translucent background that works well for the web. The .jpg file is also a recommended format for the web. Finally, the vector file (.eps) is best suited for print and hi-res or large scale applications.


WHAT DO I NEED TO HAVE READY BEFORE I START?

100% of your content. We'll guide you through the steps of our Web Assignment and that will need to be totally completed before we start designing your website. That means your headshots need to be ready, your portfolio prepped, your content all written out. We found that if you are not 100% ready to go, we can't be 100% ready to design. We really encourage our clients to take our Web Assignment seriously, since it's the main resource we use to gather information and inspiration in creating a killer website!


I ALREADY HAVE A BLOG, CAN I TRANSFER ALL MY CONTENT TO MY NEW SQUARESPACE WEBSITE?

Squarespace provides importing for many popular publishing systems! We can import your content from V5, Wordpress, Tumblr, Blogger, Etsy, Shopify and Big Cartel.


DO I ALSO GET THE FONTS YOU DESIGN WITH FOR USE IN MY BUSINESS?

Typically, fonts require a separate user license and legally we cannot resell them. In many cases, we use free fonts. If we use fonts that require additional licensing, we will share with you where they can be purchased.